At 11:35a.m. of Dec. 15, we placed an order with KFC. We were told delivery time is 45 minutes to one hour – at the gate of our subdivision. As our order had not been delivered by 1:00 p.m. or one hour and 25 minutes after we placed the order, we followed up our order. We were told by the call center that they will remind the store of our order and to keep our line open as we can expect a call from the store.
When no delivery had been made by 1:33 p.m., we called again. We were told that the store has been reminded. We asked for the phone number of the store so we could call the store ourselves. We called several times, but no one answered. At that point, we decided to call another chain.
The food was finally delivered at 1:50 p.m., two hours and 15 minutes after the order was placed. The explanation was that KFC has problems with the Internet. Well, we called the land line of the store from which the order was supposed to come but no one answered our calls.
So, it’s not the Internet that is KFC’s problem. It must be it’s system. Oh, we rejected the delivery because by then our order from the other chain was on its way.